The Central Timetabling Support Office (CTSO) provides several self-help solutions to fix common timetabling issues.
Before continuing to complete the Troubleshoot a Timetabling Issue Form (Raise a Ticket) , please check the frequently encountered issues below and that you are able to access your timetable via Timetabler Calendar.
Troubleshoot a timetable issue - FAQ
When will I be able to see my timetable?
Imperial aims for timetables to be as fair as possible and to publish personalised timetables as accurately and early as possible. In order to see a complete personalised timetable several things must have taken place;
- New students have completed online enrolment and confirmed modules
- Returning students have confirmed modules
- Your department has updated student data in the Timetabling system
You need to check your department general office when the timetable will be published. Find here the departmental contacts
Can't see events in the future... Publication Windows
Departments can choose the publication window that staff and students can view their timetables.
Publication Windows affect the individual staff or student based on the Department on their record. Therefore, if a group includes students from more than one Department, the students may see more or less dependent on their own department's window, even though they are on the same event.
Check the Publication Window for your Department via Timetabler Calendar. After logging in you will see on the left hand side the date range that your department is publishing to your Imperial Outlook Calendar through AutoCalEx.
Link Blocks
How to clear your Cache and Why
In most computer-based web browsers, to open menus used to clear your cache, cookies, and history, press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (Mac).
If this doesn't work, search your browser's Help menu for "clear cache". If you're unsure what browser version you're using, from the Help menu or your browser's menu, select About [browser name]. In Internet Explorer and Firefox, if you don't see the menu bar, press Alt.