Troubleshooting Your Timetable Issues (FAQs)

The Central Timetabling Support Office (CTSO) provides several self-help solutions to fix common timetabling issues. 

Before continuing to complete the Troubleshoot a Timetabling Issue Form (Raise a Ticket) , please check the frequently encountered issues below and that you are able to access your timetable via Timetabler Calendar.

Troubleshoot a timetable issue - FAQ

Can't see events in the future... Publication Windows

Departments can choose the publication window that staff and students can view their timetables.

Publication Windows affect the individual staff or student based on the Department on their record. Therefore, if a group includes students from more than one Department, the students may see more or less dependent on their own department's sindow, even though they are on the same event.

Check the Publication Window for your Department via Timetabler Calendar. After logging in you will see on the left hand side the date range that your department is publishing to your Imperial Outlook Calendar through AutoCalEx.

When will I be able to see my timetable?

The College aims for timetables to be as fair as possible and to publish personalised timetables as accurately and early as possible. In order to see a complete personalised timetable several things must have taken place;

  • New students have completed online enrolment and confirmed modules
  • Returning students have confirmed modules
  • Your department has updated student data in the Timetabling system

You need to check your department general office when the timetable will be published. Find here the departmental contacts

 

Link Blocks

How do I access my timetable?

There are several ways to view your timetabling data.

Learn more about the different options.

My details are incorrect on the Timetabling Dashboard...

For Students, if incorrect, contact the Student Hub.

Learn more about Student Records & Data.

My details are incorrect on the Timetabling Dashboard...

For Staff Members, if incorrect, update your details yourself on the College Directory

Access the College Directory

Events out of Time Zone (during the night/early morning)

If your events seem to appear at odd times, either in the early hours of the morning or late at night; please ensure your device is set to the correct time zone.

This should be set to (UTC), Dublin, London etc.

Troubleshoot a Timetabling Issue (Raise a Ticket)

Can't log in to Timetabler Calendar

Use your Imperial Username and Password (do not include @ic.ac.uk)

Troubleshoot a Timetabling Issue (Raise a Ticket)

I am seeing the wrong timetable

Contact your Department to discuss changes to the content of your timetable if you are seeing modules from the wrong programme or those you didn't sign up to

Contact your Department

Can I switch Groups?

Contact your Department to discuss changes to the content of your timetable

Contact your Department

I am seeing a blank timetable or missing some elements

Students will see a blank timetable if:

Timetabling data has not been yet submitted by departments for input in the timetabling system;
Departments have not yet published the timetables;

If you are still experiencing an empty timetable after your department has notified you that your timetable is available, please get in touch by completing the Troubleshoot a Timetabling Issue form

Troubleshoot a Timetabling Issue (Raise a Ticket)

The content of my timetable appears to be incorrect

View your timetable via Timetabler Calendar to ensure the issue isn't related to the data you are receiving to your device

If Timetabler Calendar is displaying the correct data but your Imperial Outlook Calendar is incorrect contact the ICT Helpdesk

If you are missing teaching sessions, contact you department

If you continue to experience issues complete the Timetabling Troubleshoot form to request more support

Troubleshoot a Timetabling Issue (Raise a Ticket)

My timetable does not appear to be refreshing ...

AutoCalEx and Timetabler Calendar refresh regularly throughout the day with any changes so these should reflect in your timetable after a few hours.

Complete the troubleshooting form to get support if you believe your timetable is not refreshing.

Troubleshoot a Timetabling Issue (Raise a Ticket)

Office 365 on the web

All Imperial College London members are provided with an Office 365 email account access this account on the web to view your emails and calendar.

Office 365 on the web (ICT Support page)

How to clear your Cache and Why

In most computer-based web browsers, to open menus used to clear your cache, cookies, and history, press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (Mac).

If this doesn't work, search your browser's Help menu for "clear cache". If you're unsure what browser version you're using, from the Help menu or your browser's menu, select About [browser name]. In Internet Explorer and Firefox, if you don't see the menu bar, press Alt.