Our specialist support teams are ready to help whenever you need them
We’re here to support you
We know sometimes you need extra support, whether for admissions or during your course. Our specialist support teams are ready to help whenever you need it.
- Careers Service
- Chaplaincy
- Student Counselling and Mental Health Advice
- Disability Advisory Service
- Financial Support
- Imperial College Union Advice Service
- International Student Support
- Student Accommodation Office
- Student Hub
- Student Support Team
- Student Wellbeing Advisors
I went through a difficult time in my first year, and the support at Imperial was great. I had counselling and my counsellor was amazing. I would say to anyone that’s struggling, don’t be afraid to speak up and reach out for help. It can be daunting coming somewhere like Imperial, but the mental health support system is amazing. I reached out to them and explained my situation. It was a really easy process and very accessible. I’d highly recommend it to other students. Benjamin Biochemistry undergraduate
Student support FAQs
- What support is available for students who have an impairment or disability, specific learning difficulties, or another condition?
- What mental health support is available for students?
- How can I access medical care as a student?
The Disability Advisory Service is committed to providing the best possible support for all students at Imperial. They understand that each person's disability or impairment can affect them in different ways and therefore the support offered is flexible and tailored.
Making the transition from school to university is exciting but can also be daunting. The Disability Advisory Service aims to provide you with all the information you need to make an informed choice about your application to Imperial.
If you have been offered a place at Imperial, they have provided specific guidance for what you need to know and do before arriving to ensure you have the easiest transition to higher education as possible.
You can find out more, including how to make an appointment if you would like access to adjustments and support, on The Disability Advisory Service's webpages.
Imperial's Student Counselling and Mental Health Advice Service is available to support students with their mental health. Support offered includes Individual and Group Counselling, workshops and courses, and access to SilverCloud, an online platform that hosts self-help programmes for a range of difficulties. They also provide advice for coping with feelings of anxiety, stress, loneliness, low mood, depression, grief and loss, or problems at home.
The Student Support Zone also offer information and advice on mental health on their website, including tips on how you can support your mental wellbeing.
You can find full information on how to access a doctor, a dentist and urgent healthcare as a student on the Student Support Zone's webpages.
Offer holder FAQs
You may apply for deferred entry at the outset.
However, if you apply for the next year of entry and are made an offer, and wish to request a deferment, these will be considered on a case-by-case basis at the discretion of your department.
We appreciate that there may be circumstances outside of your control that may lead to such a request. Where this is the case, you should contact your academic department directly and you can find the contact details for your department in the 'contact us' section of the webpage for your chosen course.
The undergraduate deferment policy (PDF) outlines general guiding principles to deferment requests and process.
Imperial does not take part in UCAS clearing. If you're looking for a Clearing place, we recommend you visit the UCAS website to find universities that are open for applications through Clearing.
If you’re expecting your exam results and you’ve got an offer from Imperial, take a look at our exam results page for guidance about what will happen next.
International students FAQs
Your Confirmation of Acceptance for Studies (CAS) statement will be available in your My Imperial student portal after you have completed both of these actions:
- You have satisfied all your offer conditions (have a status of unconditional-firm)
- You have uploaded a valid passport to My Imperial
We aim to upload your CAS within five business days of these actions being completed. Occasionally, this timeline may be longer if there are additional checks that need to be undertaken to confirm the correct information for your CAS issuance.
We can only issue your CAS five months before the start of your programme so the majority will be issued from May onwards.
As a result of changes to the UK Visa and Immigration process, non-EEA nationals who apply for a student visa will need to collect a Biometric Residence Permit (BRP) within 10 days of arriving in the UK.
Normally BRPs are delivered to a local post office for collection. However, Imperial is also allowing students to collect BRPs from the South Kensington Campus.
In order for your BRP to be delivered to Imperial, as part of your visa application process, you will need to enter the Alternative Collection Location (ACL) code 2HE497, when asked.
You can find more information about this on our International Student Support pages.
EEA nationals
If you are from the EEA and you need to apply for a student visa, your immigration permissions will be issued electronically; you will not be issued a BRP.