The purpose of providing a monitoring and evaluation policy is to create a framework from which to maintain and develop processes by which feedback on Careers Service delivery is collected and acted on.
The aim of evaluation is to ensure that the Careers Service provides a high quality and appropriate service to its clients and stakeholders by enabling this group/these groups to provide feedback in a variety of ways.
The target groups from whom we gather feedback are current students, alumni, employers and the academic community. To develop a monitoring and feedback strategy it is recognised that each user group has different needs and will, in many cases, be targeted individually. We also realise the importance of closing the feedback ‘loop’ through disseminating details of action which has been taken arising from feedback.
Collection of feedback
A range of formal and informal methods are used to collect feedback from:
Collection of feedback
Analysis and action
The resulting information from the range of feedback methods is analysed and acted upon in a variety of ways.
- The Careers Service Annual report provides details, where appropriate, of changes made in response to feedback received from students, employers and academic staff.
- Changes to service delivery, as a result of feedback given, can be viewed on the Careers Service 'You said...We did' webpage.
- Feedback on all aspects of the work of the Service is passed to the Management team for action and development where appropriate.
The Careers Service at Imperial is a member of the Association of Graduate Careers Advisory Services (AGCAS) and as such adheres to their codes and practices.