Travel insurance

• Risk assessment: Complete the appropriate risk assessment for your trip. Your faculty health and safety team will be able to advise you. 
• Approval: Your department must approve your trip.  
• Online Application: Complete the travel insurance registration form
• AIG App: Download the AIG Travel Assistance App and use policy number 0010016145 for 24/7 support
• High Risk: For high risk trip please contact insurance@imperial.ac.uk

• Staff: Work-related travel.
• Students: Placement, fieldwork, or research approved by their department.
• Accompanying Persons: Spouses, partners, and children can be included in the coverage if they are traveling with the staff member or student

The Travel Insurance Certificate provides you details of the 24 hour emergency help line and new policy number.  You can also download the AIG Travel Assistance App from the Apple app store or Google Play store and register as a new user with the policy number 0010016145 . You will then have immediate access to the insurers 24 hour emergency help line. You can use this for Visa applications too.

Cover includes medical and security travel assistance.  AIG provides comprehensive worldwide security assistance through their webpage where you can find useful information for your pre-trip planning and ongoing security assistance throughout your trip

Cover excludes personal holidays, travel to and from Imperial, and trips home. The primary purpose of your travel must be university-related business. Incidental travel is permitted but is limited based on the number of business travel days and must remain within the same country. For details on the number of personal days allowed, please refer to the Incident Allowance guidelines.

In case of an emergency or disruption, contact AIG’s 24-hour emergency helpline via the app or information available on your Travel Certificate.

To make a claim under the travel insurance policy, follow these steps:

1. Report the Incident: In case of an emergency or disruption, contact AIG’s 24-hour emergency helpline via the app or information available on your Travel Certificate.  For all other non-medical/security emergencies email insurance@imperial.ac.uk as soon as possible after the incident occurs.
2. Gather Documentation: Collect all necessary documentation to support your claim. This may include:
   ·       Medical reports and receipts for medical expenses.
   ·       Police reports for theft or loss of belongings.
   ·       Receipts and proof of purchase for lost or damaged items.
   ·       Travel documents such as tickets and boarding passes for travel disruptions.  Details of any refunds from the  airline.
3. Complete the Claim Form: Fill out the travel insurance claim form. Ensure all details are accurate and complete.
4. Submit the Claim: Send the completed claim form along with all supporting documentation to
5. Receive Reimbursement: Once your claim is approved, the funds will be sent to your nominated bank or GL/project code.
   
   If you have any questions or need assistance during the claims process, contact the insurance team for support.

Imperial College’s travel insurance covers loss, theft, or accidental damage of personal property and money, with reimbursement for repairs or replacements up to £2,500.

If property is temporarily lost for over four hours during a trip, up to £400 can be claimed for essential replacements. For lost or stolen travel documents, up to £1,500 can be reimbursed for replacement costs.

The policy excess is £50. Exclusions and restrictions on claims for certain items or conditions apply. Further information can be found here.

For claims, contact the Insurance Manager at insurance@imperial.ac.uk.

See Policy wording (pdf) for the full policy wording and exclusions.  Please note that Section B2.1 and B3 is superseded by Personal Property Cover(pdf) wording.

There are 2 types of cover available. You can apply for either:

• A UK Global Health Insurance Card (UK GHIC)
• A UK European Health Insurance Card (UK EHIC), if you have rights under the Withdrawal Agreement.

The card allows UK residents to receive free or reduced cost medical care when travelling or staying temporarily in an EU country or Switzerland. The card is valid for five years and covers medical care if you become ill or have an accident during your trip.  Also see Occupational Health's webpage Travel.

A UK GHIC and New UK EHIC are free of charge.  For further information please visit https://www.nhs.uk/using-the-nhs/healthcare

Please see next step Emergency contact details and risk assessment.

Imperial College offers the registration to staff in order to assist in their travel arrangements whilst acting as representatives of Imperial College London.  The collection and processing of information will only be used for the purpose of travel management and in accordance to the staff Privacy notices.  Full details are available.