What is a Service Level Agreement?

 

A Service Level Agreement (SLA) is a type of service contract between a service provider and customer. SLAs define the level of service expected by the customer, detailing how the service should be measured.

We are committed to being open and transparent about how we’re doing in the operational HR teams and have now published SLAs for the two busiest operational HR teams, the HR Staff Hub and Recruitment Hub.

We have also published quarterly performance data for both teams.

Later this year the SLAs and performance data will be made available to departments via a new interactive HR Performance dashboard which is currently under development. 

Find out how we are performing...

HR Staff Hub

The HR Staff Hub deals with general HR queries and processes many HR forms such as contract changes, family leave requests and leavers.

View SLAs and performance data

Recruitment Hub

The Recruitment Hub supports recruitment activities across the College, including advertising a job, making an offer and issuing contracts.

View SLAs and performance data

Temporary Workforce Services Team

The Temporary Workforce Services Team supports all activities relating to Casual Workers and Honorary Associations across the College.

View SLAs

Job Evaluation

Job evaluation is a systematic process of determining a job’s grade, by evaluating the responsibilities and duties.

View SLAs

Other HR Teams

Information on SLAs for other HR teams will be published in the future.


Coming soon