Resources
- Champion a positive approach to change and opportunity
- Communicate regularly and effectively within, and across, teams
- Consider the thoughts and expectations of others
- Deliver positive outcomes
- Encourage inclusive participation and eliminate discrimination
- Develop and grow skills and expertise
- Work in a planned and managed way
- Additional Resources
Champion a positive approach to change and opportunity
Self Reflection | Development Option |
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Stimulating frank and open discussion about the major changes that need to be made. | |
Challenging political interests and functional barriers to achieve improvements in how we operate. | |
Establishing stretching goals to rethink how we operate and raise everyone’s expectations of what can be achieved. | |
Establishing a clear and coherent game plan to indicate what we need to do to sustain and build future success. | Introduction to Project Management |
Consulting and involving others fully in planning any future changes within the work area. | |
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Communicate regularly and effectively within, and across, teams
Self Reflection | Development Option |
---|---|
Adopting a collaborative approach in my dealings with colleagues in other work areas. | |
Tackling openly any conflict with other work areas in a positive and constructive way to achieve “win-win” outcomes. | |
Adapting my interpersonal approach easily to respond to the demands of different situations and audiences. | |
Facilitating effective team briefings in which the key issues are raised and resolved constructively. | |
Using a Coaching style for team meetings | |
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Consider the thoughts and expectations of others
Self Reflection | Development Option |
---|---|
Recognising how my own plans affect work colleagues and taking their priorities into account. | Project Management tools: Introduction to Operational Excellence Techniques |
Listening actively to others with a genuine interest to find out what matters to them. | Recommended reading: Time to think - Nancy Kline Time to think: Online assessment Time to think: Thinking Environment |
Making it easy for others to give open and frank feedback on my impact and effectiveness. | Building a feedback-rich culture (Harvard Business Review) |
Committing quality time to encourage each individual in the team to feel an important and valued part of our overall efforts. | Leading productive one-on-one meetings (lynda.com) |
Giving others clear and consistent feedback on the individual performance and contribution. | Delivering employee feedback (lynda.com) |
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Deliver positive outcomes
Self Reflection | Development Option |
---|---|
Cutting through any irrelevant discussions quickly to tackle the practicalities of what needs to be done. | |
Responding with speed and urgency to the issues which others pass for my attention. | |
Implementing robust systems and practices to manage work and achieve desired outcomes. | Introduction to Project Management |
Conducting regular reviews into the way things are done to identify major improvements in effectiveness and efficiency. | Introduction to Project Management Introduction to Operational Excellence Techniques |
Supporting and translating promising ideas into agreed and well defined goals that focus individual and team effort. | Recommended reading: "Drive" - Dave Pink Drive: The surprising truth about what motivates us (Video) |
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Encourage inclusive participation and eliminate discrimination
Self Reflection | Development Option |
---|---|
Creating an environment in which everyone feels confident to express their ideas. | How to Get Your Employees to Speak Up (Harvard Business Review) Building a Feedback-Rich Culture (Harvard Business Review) |
Being objective and even handed in dealing with any difficult interpersonal issues. | |
Tackling immediately any suggestion of discriminatory or inappropriate behaviour. | HR Policies and Procedures Equality and Diversity e-Learning course Harassment – The Management Perspective |
Managing the dynamics of diversity within the work group positively to develop a productive work environment. | |
Involving others fully in decision making, encouraging their input and considering their opinions. | Decision Making |
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Develop and grow skills and expertise
Self Reflection | Development Option |
---|---|
Being approachable to make it easy for others to discuss any concerns and worries. | Communicating with empathy (lynda.com) Recommended reading: "Emotional Intelligence" - Daniel Goleman |
Recognising where others’ real skills like and giving them the opportunity to develop their talents to the full. | PRDP |
Reviewing and agreeing personal objectives and priorities with all my staff on a regular basis. | Achieving your goals (lynda.com) |
Providing the practical coaching and career guidance my staff need to help maximise their effectiveness. | |
Delegating work in a structured way to encourage others to take on additional responsibility. | Delegating Tasks to Your Team (lynda.com) |
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Work in a planned and managed way
Self Reflection | Development Option |
---|---|
Ensuring my plans and objectives for the work area provide clear and specific priorities for others. | |
Juggling working pressures to manage time productively across a number of different activities. | Mindful Effectiveness |
Clarifying accountabilities to overcome any confusion over responsibilities across different work activity. | |
Allocating work in a fair and even handed way to give staff the resources they need to perform at their best. | |
Responding with speed and urgency to meet the expectations of my customers/clients/colleagues. | The Key to Great Customer Service (Harvard Business Review) |
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Additional Resources
- Coaching Academy
- LDC Career Development provision
- PRDP