Below you can find Frequently Asked Questions about the Great Service Programme.
For questions about specific elements of the Great Service programme, please navigate through the topics on the menu to the right.
Further information about the programme can be found on our Sharepoint.
Key questions
- What is in scope of the Great Service programme? What systems and processes will be affected?
- What is changing and what does it mean for me?
- What is happening right now to prepare us for the changes?
Core ICIS systems dealing with Finance, Procurement, Expenses, HR, Payroll and Post Award Research are all within scope. Some additional systems such as recruitment and absence management will also be brought into Oracle Fusion Cloud.
Systems within scope of the programme include: ICIS, Talentlink, Teamseer, FreshService and My Imperial Payslips. A full list of systems in and out of scope of the programme can be found in our Programme Scope. Detailed design work will be carried out to ensure effective integrations between Oracle Fusion Cloud and systems outside the scope of the programme. More information can be found in our Integrations Catalogue.
Our Process Catalogue details each of the processes that are in scope of the programme.
Key changes affecting most staff and managers are:
- Recruitment Against an Award - New staff costing tool for projects will streamline recruitment approvals.
- Expenses - Ability to create expense reports via mobile would allow colleagues to do this at the point of need.
- Receipting - All goods and services will need to be receipted in the system to enable payment of an invoice.
- Absence Management - All absence will be managed through Oracle Fusion, replacing TeamSeer system. Leave to be calculated in hours instead of days.
- Requisition and Expense Approval - Academics (Principal Investigators) will be in the approval chain for requisitions and expenses charged to research projects.
- Raising Requisitions - All staff will be able to raise a requisition with consistent approval processes.
- Standard Probation Approval - Line Managers will be required to confirm that staff have passed probation.
For more detailed information on changes, refer to our Design Summary papers.
- Our programme team are ensuring the technical solution works as required in readiness for user acceptance testing.
- Our Change team and business analysts are working together to map end-to-end processes and change impacts, to identify how teams and processes will be affected and plan for a smooth transition.
- Training and practical guidance are in development to ensure teams are confident and equipped from now through to delivery.