The Strategic Programmes and Change team offer an exciting range of masterclasses which are open to all staff. Typically between 60-90 minutes long, we'll break down a single tool or concept relating to service improvement, and allow you some time to practice it.
Previous masterclasses
Process Optimisation
This session is a follow on to our “why bother process mapping and how to get started” masterclass. You will learn and put into practice some tools for identifying waste and optimising your process.
Reset your workplace using the 5s technique
Explore how to maximise the use of your physical and digital working environment using the 5s technique. The tool helps you to optimise your available resources and eliminate unnecessary waste to create a more professional workplace.
Why bother process mapping and how to get started
Join this session to explore the value of process mapping and consider if it’s right for you. We’ll explore different scenarios where process mapping can be helpful, think about different levels of process maps and look at different tools for capturing process.
Functional roles people play at work: exploring the RACI matrix
This session provides you with a tool to visualise and document who is involved in a piece of work and the role they play, whether that be in a project, a team, or a process. We will take you through the tool step by step and provide an opportunity for you to practice using our templates.
Understanding your users/customers
This session covers the elements we need to consider whilst working to understand the voice of our customer/user. We will look at the rationale for doing voice of the user work, relevant tools and techniques and how to translate and prioritise what we have gathered.