Early Resolution Skills for Managers

Overview

This one-day practical workshop will help you build the skills and confidence to lead with courage if and when conflict arises.
By the end of this course, participants will:

• Be aware of the common causes of workplace conflict
• Have an awareness of their own and others' approaches to conflict
• Have increased confidence and courage to spot and confront conflict when it first arises
• Have learnt key skills and techniques to nip conflict in the bud
• Know how to use a collaborative approach to problem-solving: how to move from seemingly intransigent positions to win-win outcomes
• Have had opportunities to practice and receive peer and tutor feedback

Further information

• Breaks: Morning, lunchtime and afternoon breaks
• Catering: Tea, coffee and biscuits will be provided
• Preparation: Some preparation will be required (this will take under 30 minutes)
• Style: Highly interactive course

Accessibility: Please indicate any requirements you may have in the "Special Instructions" box on ICIS.