@article{Johnston:2015:10.1016/j.amjsurg.2014.08.030,
author = {Johnston, MJ and King, D and Arora, S and Behar, N and Athanasiou, T and Sevdalis, N and Darzi, A},
doi = {10.1016/j.amjsurg.2014.08.030},
journal = {American Journal of Surgery},
pages = {45--51},
title = {Smartphones let surgeons know WhatsApp: an analysis of communication in emergency surgical teams},
url = {http://dx.doi.org/10.1016/j.amjsurg.2014.08.030},
volume = {209},
year = {2015}
}
TY - JOUR
AB - BackgroundOutdated communication technologies in healthcare can place patient safety at risk. This study aimed to evaluate implementation of the WhatsApp messaging service within emergency surgical teams.MethodsA prospective mixed-methods study was conducted in a London hospital. All emergency surgery team members (n = 40) used WhatsApp for communication for 19 weeks. The initiator and receiver of communication were compared for response times and communication types. Safety events were reported using direct quotations.ResultsMore than 1,100 hours of communication pertaining to 636 patients were recorded, generating 1,495 communication events. The attending initiated the most instruction-giving communication, whereas interns asked the most clinical questions (P < .001). The resident was the speediest responder to communication compared to the intern and attending (P < .001). The participants felt that WhatsApp helped flatten the hierarchy within the team.ConclusionsWhatsApp represents a safe, efficient communication technology. This study lays the foundations for quality improvement innovations delivered over smartphones.
AU - Johnston,MJ
AU - King,D
AU - Arora,S
AU - Behar,N
AU - Athanasiou,T
AU - Sevdalis,N
AU - Darzi,A
DO - 10.1016/j.amjsurg.2014.08.030
EP - 51
PY - 2015///
SN - 0002-9610
SP - 45
TI - Smartphones let surgeons know WhatsApp: an analysis of communication in emergency surgical teams
T2 - American Journal of Surgery
UR - http://dx.doi.org/10.1016/j.amjsurg.2014.08.030
UR - http://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:000346121100008&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=1ba7043ffcc86c417c072aa74d649202
UR - http://hdl.handle.net/10044/1/60416
VL - 209
ER -