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@article{Neves:2024:10.1177/1357633X211066235,
author = {Neves, AL and van, Dael J and O'Brien, N and Flott, K and Ghafur, S and Darzi, A and Mayer, E},
doi = {10.1177/1357633X211066235},
journal = {Journal of Telemedicine and Telecare},
pages = {393--401},
title = {Use and impact of virtual primary care on quality and safety: The public's perspectives during the COVID-19 pandemic},
url = {http://dx.doi.org/10.1177/1357633X211066235},
volume = {30},
year = {2024}
}
TY - JOUR
AB - IntroductionWith the onset of Coronavirus disease (COVID-19), primary care has swiftly transitioned from face-to-face to virtual care, yet it remains largely unknown how this has impacted the quality and safety of care. We aim to evaluate patient use of virtual primary care models during COVID-19, including change in uptake, perceived impact on the quality and safety of care and willingness of future use.MethodologyAn online cross-sectional survey was administered to the public across the United Kingdom, Sweden, Italy and Germany. McNemar tests were conducted to test pre- and post-pandemic differences in uptake for each technology. One-way analysis of variance was conducted to examine patient experience ratings and perceived impacts on healthcare quality and safety across demographic characteristics.ResultsRespondents (n = 6326) reported an increased use of telephone consultations ( + 6.3%, p < .001), patient-initiated services ( + 1.5%, n = 98, p < 0.001), video consultations ( + 1.4%, p < .001), remote triage ( + 1.3, p < 0.001) and secure messaging systems ( + 0.9%, p = .019). Experience rates using virtual care technologies were higher for men (2.4 ± 1.0 vs. 2.3 ± 0.9, p < .001), those with higher literacy (2.8 ± 1.0 vs. 2.3 ± 0.9, p < .001), and participants from Germany (2.5 ± 0.9, p < .001). Healthcare timeliness and efficiency were the dimensions most often reported as being positively impacted by virtual technologies (60.2%, n = 2793 and 55.7%, n = 2,401, respectively), followed by effectiveness (46.5%, n =
AU - Neves,AL
AU - van,Dael J
AU - O'Brien,N
AU - Flott,K
AU - Ghafur,S
AU - Darzi,A
AU - Mayer,E
DO - 10.1177/1357633X211066235
EP - 401
PY - 2024///
SN - 1357-633X
SP - 393
TI - Use and impact of virtual primary care on quality and safety: The public's perspectives during the COVID-19 pandemic
T2 - Journal of Telemedicine and Telecare
UR - http://dx.doi.org/10.1177/1357633X211066235
UR - http://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:000739451700001&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=1ba7043ffcc86c417c072aa74d649202
UR - https://journals.sagepub.com/doi/10.1177/1357633X211066235
UR - http://hdl.handle.net/10044/1/93818
VL - 30
ER -
