Student e-Service

If you are applying to study at College and have forgotten your username and password click on "Forgot your password" below.

College Users

On Tuesday 17 December 2024 the password of users who had not changed their passwords after Monday 9 December 2024 was reset. This is a precautionary measure in response to an increase in cyber threats to the higher education sector. After this date, you must change your password via Microsoft Self-Service Password Reset - https://passwordreset.microsoftonline.com/.

The Change your password link below will not work until after you have completed this process. Should you have an issues following the Microsoft Self-Service Password Reset please contact the Service Desk.

If you are on campus and can no longer connect to the Wi-Fi please connect via a wired connection, use a personal hotspot on your mobile phone, or use an alternate Wi-Fi where possible to complete the password reset. Once the password reset is complete, please follow Trouble connecting to university Wi-Fi after resetting password.

To change your password please enter your username followed by @ic.ac.uk and your password, then click ‘Change your password’ (this will work even if the password has expired)

To reset a forgotten password please enter your username followed by @ic.ac.uk and click ‘Forgot your password’.

If you have problems with resetting your password, please contact the Service Desk on 020 7594 9000 (internally 49000). Passwords cannot be reset via email. For more information visit the ICT FAQ here https://servicemgt.imperial.ac.uk/ask.