The answers to the frequently asked questions we receive in the Undergraduate office are below. If you can't find the information you are looking for then either come to the UG office, room 315, level 3 Blackett or email us at phugadmin.
UG Office FAQs
- What are your opening times?
- Lost property
- Where are the lecture theatres and tutorial rooms?
- I want to meet my lecturer(s), what are their office hours?
- Can I use the stationery on the counter?
- Can I book a room?
- I've run out of printing credit
- Can I put up a poster outside the UG Office?
- Lab related assessed work
- My ID Card has stopped working
- How do I register my locker?
- Where can I get a copy of the timetable?
- I need a Confirmation of Study letter and/or a transcript of results.
- I am interested in staying on at Imperial to begin a Postgraduate course. Who can I talk to?
- What do I do in a first aid situation?
- Who are the Mental Health First Aiders?
We are open Monday, Tuesday, Thursday and Friday from 9 am - 5 pm. We are open on Wednesday mornings only from 9 am - 1 pm.
Although there is no official lost property area in Blackett, we do sometimes have things handed in to us at the Student Admin Office. It might also be worth asking down in the main reception, level 2 Blackett, as items are sometimes handed in there if we're closed. If your item has not been handed in at either of these places then you should check the main security office on level 1 of the Sherfield Building. They act as the main office for lost propert across the campus.
You can find Lecture Theatre 1 on level 3 Blackett, and Lecture Theatres 2 and 3 on level 1 Blackett.
Tutorials will take place in one of the following rooms:
311 located on level 3 Blackett
539 located on level 5 Blackett
640 located on level 6 Blackett
741 located on level 7 Blackett
1004 located on level 10 Blackett
Office hour information can be found on the course pages on Blackboard.
Yes, all students are permitted to use any of the stationery (staplers, pens and pencils) supplies we have on the counter. Please do not take any of these supplies outside of the Student Admin Office as things get lost!
Yes, please either visit the Student Admin Office (room 315 Blackett) or email us at Physics Room Booking for any Physics related room bookings. Students are advised to book rooms after lectures have ended, ideally from 6pm onwards. Any Society bookings need to be made through the Student Union.
You can top up your card through the following link:
You can also top up using the machines in the Central Library.
Unfortunately, we are no longer permitted to allow anyone to put a poster up outside the office due to fire and health & safety regulations. However, you can put your poster(s) on the noticeboards in the UG Common Room on Blackett Level 2.
If you have been given any assessed work from your Lab group, please liaise directly with the Lab Office. This includes any hand-ins. The Lab office is on Level 4 of the Blackett Laboratory.
Please see the ID Card Office. They are based on level 1 of the Sherfield Building.
If you need an extension to your ID card because you are staying here over the Summer for a placement, e.g., UROP, please let your UROP Supervisor or the Administrator for the Research Group hosting your UROP know so they can get in touch with the Records team in Registry to extend your registration date at the College.
The Department has some lockers available for undergraduate students to use for an academic year. At the beginning of the academic year, the Undergraduate Office will release the lockers for students to secure. These are allocated on a first-come first served basis. There is a £5 refundable deposit students must pay to secure a locker. This will be returned at the end of the academic year so long as the locker has been cleared out and the key returned to the Office.
Please note that the timetables are subject to change, and if yours is affected you will be alerted via email.
You can also sign up to get your timetable synced to your Outlook calendar, details can be found here. This gives you automatic updates when any changes are made to your timetable. If you have any trouble setting this up on your account or mobile device then you can visit the ICT Helpdesk located on level 1 of the Central Library.
We cannot produce any letters or transcripts for you at the Undergraduate Office unless you are an Exchanges student, in which case we can only produce a letter confirming that you are studying here at Imperial and not a transcript. For all other students, transcripts and confirmation of study letters can be requested at the Student Hub on Level 3 of the Sherfield building or via your My Imperial site.
Please see the Postgraduate Team, they are located in the same office, Blackett 315.
If you need a first aider you can approach Loli Sanchez or Marlon Curniffe located in the Student Admin Office, room 315, Blackett, Dr Vijay Tymms located in room 313A, Blackett, or Graham Axtell located in the Year 2 Lab Office, room 406, Blackett.
If you need to speak to someone for confidential support or about a mental health issue, you can approach one of our Mental Health First Aiders; Mery Fajardo in the Admissions Office, 308B Blackett or Kayleigh Murphy or Loli Sanchez in the Student Administration Office, 315, Blackett.