We enable Imperial’s academic mission by reimagining and transforming professional services to be innovative, user-centred, and future-ready.
We deliver value by working collaboratively across Imperial to lead and enable the transformation of our professional services, ensuring a world class user journey for those who provide and use these services.
We guide the University through complex change by empowering and equipping leadership with the tools to design and implement transformation and adopt new ways of working. aligning change efforts with user needs and institutional priorities.
Through our expertise in service transformation, programme delivery, change management, we align change efforts with institutional priorities to deliver a transformation portfolio which supports Imperial to be a world leading and world changing university.
Our strategic pillars
Support the Operations and Infrastructure Committee
The Operations and Infrastructure Committee oversees the delivery of strategies, programmes, projects and significant initiatives, which in turn provide a world-leading digital and physical infrastructure and operational services to colleagues, students and other stakeholders. We support the Operations and Infrastructure Committee to deliver against their terms of reference.
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Provide resources that support change
We provide resources that support change initiatives across Imperial, ensuring a coordinated approach to the delivery of these initiatives. Our team possess a range of skills in project management, change management, process analysis and optimisation and data analysis.
Champion a culture of collaboration and continuous improvement
Our team works in a number of ways to champion a culture of collaboration and continuous improvement across Imperial. We provide a range of support and guidance for staff involved in business improvement activities.