Resident Engagement Strategy
The Resident Engagement Strategy set out on this page is for residents of Clayworks. If you are in other Imperial-owned accommodation, please visit the Building Safety Act pages for more information.
Building Safety Act
What is the Building Safety Act?
The Building Safety Act is recently implemented legislation in England and Wales, which plays a critical role in ensuring the safety of buildings – particularly residential buildings. In line with the new law, we’re required to keep comprehensive documentation of how the building is designed, built, maintained and changed.
Furthermore, there are additional regulations for tall buildings which include any exceeding 18 meters in height or comprising of 7 or more floors.
What is a Resident Engagement Strategy?
A key part of the new legislation is the establishment of a Resident Engagement Strategy. This strategy will set out how we’ll communicate about building safety decisions, how we’ll collect and use your opinions, and how we’ll measure and review participation in these building safety decisions.
Resident engagement strategy
Ensuring your safety is a top priority. We’re committed to keeping you informed about our safety protocols and outline how we plan to communicate any unforeseen circumstances. This encompasses fire safety, electrical safety, structural safety, and security measures.
To keep you informed, we will soon be consulting with all residents to develop a Resident Engagement Strategy. This means we will work together to determine how you prefer to receive information about safety matters.
In the meantime, please continue to raise any concerns and report defects through the established channels:
- Key Workers: You can email us or report in person at the security office.
- Private Residents: Please report via Knight Frank.
Should any pertinent safety matters arise, we will email residents directly to ensure you are promptly informed.
Engage
Whether online or in person, you’ll always have access to safety information about your hall.
Engage
Keep connected
We’ll engage with you through our website and email, and on local noticeboards, ensuring that information is readily available and easily accessible.
Quick, decisive actions
We’ll promptly notify you through via email and physical noticeboards about any safety-related issues in your building. We’ll make sure it’s clear, what it means for you and what steps we’re taking to sort things out.
Your opinions matter!
We’re not just here to talk at you, we value your input and will actively seek your involvement in shaping our strategies. Contact us to share your thoughts and opinions.
Inform
We'll keep you informed about matters concerning the safety of your home. Throughout the year, various safety-related activities occur in our buildings. Much of this involves routine maintenance, like fire door checks and emergency light testing, which won't affect the peace and enjoyment of your home. Occasionally, there may be works that could cause minor disruptions for short periods or require access to your apartment.
Inform objectives
Relevant updates
To ensure safety messages remain focused and impactful, we will only notify you about safety work that directly affects you.
Unless it is an emergency, we will notify you in a timely manner.
Request information
We are very open about the safety of our buildings and the works we carry out in them.
If you have any questions about any measures we have in place that we have not directly informed you about, then you can request this information from the management team.
We will provide it to you within a reasonable timeframe which we'll outline depending on the request.
Our commitments
We will inform you directly:
- When works are required in your apartment.
Where larger, longer-term disruptive projects are required, we will work with you to mitigate as much of the disruption as possible.
Empower
We provide you with all the necessary information to keep yourself safe in your residence. Additionally, there are numerous channels available for addressing any questions or concerns you may have regarding the safety of your home.
Empower
Contact us
In the first instance, you should contact us via email with your questions or concerns about your building's safety.
Contribute
Contribute to our Resident Engagement Strategy. Let us know your thoughts and we'll seek to address them going forward.
Personal details
Your information will be collected and stored inline with Imperial's privacy policy.
Reporting safety concerns
Any safety concerns should initially be reported to your hall management team via email.
In the event that you feel these safety concerns have not been satisfactorily addressed, you are encouraged to submit a report via the Residents Safety Report form. This report is sent to the Imperial staff member or team responsible for the building.