Raising a Request for Change (RFC)

Steps:

1. Type in the username and password. Click log in to enter. 

   Step 1

2. Click on 'Change Management'.

   Step 2

3. Click the Change Forms (RFC) link.

   Step 3

4. Click the Request for Change (RFC) Raise an RFC link.

   Step 4

5. Click the How urgent is this change? option.  In this example, click on 'Normal'.

   Step 5

6. Click the Please indicate the level of risk associated with this change option.  In this example click on 'low'. 

   Step 6

7. Click in the Please select the person endorsing this change field.

   Step 7

8. Enter the desired information into the Please select the person endorsing this change field. Enter "Paul Carter" for this example. 

   Step 8

9. Enter the desired information into the Please select the service affected by this change field. Enter "Blackboard" for this example. 

   Step 9

10. Click in the Please enter a short description of this change field.

    Step 10

11. Enter the desired information into the Please enter a short description of this change field. Enter "Upgrade Blackboard to version 10" for this example. 

    Step 11

12. Click in the Please tell us what you are Changing and explain why there is a requirement to make this Change. 

    Step 12

13. In this example type:  "Blackboard needs to be upgraded to version 10 so that the new updates are visible and functioning for all users.".

    Step 13

14. Click the What is the origin of this change? list.

    Step 14

15. Click the Task list item.

    Step 15

16. Click in the Please enter the Work Package/Project reference field.

    Step 16

17. Enter the desired information into the Please enter the Work Package/Project reference field. Enter "00056987", for this example. 

    Step 17

18. Click the Choose date... button.

    Step 18

19. Click the 3 link, to select the start date. 

    Step 19

20. Click the Save (Enter) button.

    Step 20

21. Click the Choose date... button.

    Step 21

22. Click the 4 link, to select the end date. 

    Step 22

23. Click the Save (Enter) button.

    Step 23

24. Click in the Estimated duration of any downtime expected for this change (minutes/hours) field.

    Step 24

25. Enter the desired information into the Estimated duration of any downtime expected for this change (minutes/hours) field. Enter "60 minutes", for example. 

    Step 25

26. Click in the Please provide details of your implementation for this Change field.

    Step 26

27.  Please provide details of your implementation for this Change field. For example enter "A notification will go out to all users who will be affected by this change. The Database Administrators will disconnect the software.  The software will be upgraded".  

     

    Step 27

28. Click in the Please provide details of the Backout plan for this Change field.

    Step 28

29. Type: "A roll back to version 9." for this example. 

    Step 29

30. Click in the Please provide evidence of the testing that you have carried out field.

    Step 30

31. Type "Testing of the new features have been carried out successfully.", for this example. 

    Step 31

32. Type in the Search field "Blackboard".

    Step 32

33. Click the Blackboard Learn item.

    Step 33

34. Click the Add button.

    Step 34

35. Click in the Search field.

    Step 35

36. Type into the Search field. "Blackboard" for this example. 

    Step 36

37. Click the Blackboard Enrolment item.

    Step 37

38. Click the Add button.

    Step 38

39. Click in the Search field.

    Step 39

40. Type into the Search field.  "3L ".

    Step 40

41. Click the scrollbar.

    Step 41

42. Click the scrollbar.

    Step 42

43. Click the 3L Production DBAs item.

    Step 43

44. Click the Add button.

    Step 44

45. Click the Could this change be approved as Standard Change in the future? list.

    Step 45

46. Click the No list item.

    Step 46

47. Click the Submit button.

    Step 47

48. Your Request for Change can be viewed here along with the Change reference number. 

    Step 48

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