Accommodation
- Do you offer accessible rooms?
- What amenities are provided in the bedroom?
- Is there a fridge in the room?
- Does the room have a TV?
- Do you provide cots?
- Is there Internet in the room?
- Can I have interconnecting rooms?
- Are there kitchens available?
- Can I book a double room for three people?
- What is the difference between a standard and an en-suite room?
- Does the room have a hairdryer?
- Can I have an overnight guest?
- Are there laundry facilities?
- Is there air-conditioning in the rooms?
- Can I receive mail?
- How often are the rooms cleaned?
Do you offer accessible rooms?
What amenities are provided in the bedroom?
Is there a fridge in the room?
Does the room have a TV?
Do you provide cots?
Is there Internet in the room?
Can I have interconnecting rooms?
Are there kitchens available?
Can I book a double room for three people?
What is the difference between a standard and an en-suite room?
Does the room have a hairdryer?
Can I have an overnight guest?
Are there laundry facilities?
Is there air-conditioning in the rooms?
Can I receive mail?
How often are the rooms cleaned?
Availability
- When is the accommodation available?
- I made a booking on the website, when will I get confirmation?
- How can I confirm my provisional booking?
- Can you put my name on a waiting list in case something becomes available?
When is the accommodation available?
I made a booking on the website, when will I get confirmation?
How can I confirm my provisional booking?
Can you put my name on a waiting list in case something becomes available?
Food and drink
- Is breakfast included?
- Are there places to eat nearby?
- What is included with breakfast?
- Where is breakfast served?
Is breakfast included?
Are there places to eat nearby?
What is included with breakfast?
Where is breakfast served?
Cancellations and Amendments
- Can I extend my stay after I check-in?
- Can I cancel or change my booking?
- How can I cancel my reservation?
Can I extend my stay after I check-in?
Can I cancel or change my booking?
How can I cancel my reservation?
Check-in and Check-out
- What are the check-in and check-out times?
- Can I have an early check-in?
- Can I have a late check-out?
- I forgot to return my key upon check-out. What do I do now?
- What is the latest check-in time?
What are the check-in and check-out times?
Can I have an early check-in?
Can I have a late check-out?
I forgot to return my key upon check-out. What do I do now?
What is the latest check-in time?
Parking
- Is there parking available?
- Where can I park if you cannot offer me parking?
- Is there a disabled parking available?
- Do you arrange transport or transfers?
Is there parking available?
Where can I park if you cannot offer me parking?
Is there a disabled parking available?
Do you arrange transport or transfers?
Payment
- Can I pay on arrival?
- Can I pay for a reservation for someone else?
- What methods of payment do you accept?
- What is the CID number? The online payment system asks me for it.
Can I pay on arrival?
Can I pay for a reservation for someone else?
What methods of payment do you accept?
What is the CID number? The online payment system asks me for it.
Special Requests
Can you guarantee my special requests?
Do you allow guide dogs or assistance dogs?
Safety and Security
Is the residence safe?
Will there be someone available 24/7?
Luggage
Can I leave my luggage if I arrive before the designated check-in time or need to leave after the latest check-out time?
Rates
- Is there a discount for alumni and staff?
- I am an Imperial College student; do I get a discount?
- Why is the price higher than you advertise on your website?
Is there a discount for alumni and staff?
I am an Imperial College student; do I get a discount?
Why is the price higher than you advertise on your website?