Memberships
- Can I use the gym straight away once registered as a Staff Member at Ethos?
- When is the start date of my membership?
- How do I cancel my membership?
- How do I upgrade or downgrade my Club Imperial membership?
- How do I renew my membership?
- Can I freeze my membership?
Can I use the gym straight away once registered as a Staff Member at Ethos?
When is the start date of my membership?
How do I cancel my membership?
How do I upgrade or downgrade my Club Imperial membership?
How do I renew my membership?
Can I freeze my membership?
Ethos online booking system
- What sessions do I need to book in advance?
- How do I make a booking online?
- How far in advance can I make a booking?
- How many activities or classes can I book at one time?
- Can I cancel a booking online?
What sessions do I need to book in advance?
How do I make a booking online?
How far in advance can I make a booking?
How many activities or classes can I book at one time?
Can I cancel a booking online?
General questions
- What is the bolt-on fair usage policy?
- Can I bring a guest?
- Can children use the facilities at Ethos?
What is the bolt-on fair usage policy?
Can I bring a guest?
Can children use the facilities at Ethos?
Booking and Cancellation Information
Due to an an ongoing issue with users booking sessions and then not attending without cancelling beforehand, we have introduced a non-cancellation penalty. Any members who miss multiple sessions within a 7-day period will have their booking ability suspended for the following 7 days. Any pre-booked sessions for this timeframe will be cancelled and fully refunded.
Please note: all sessions can be cancelled up until they are due to start via MyLeisureHub. Pay-as-you go members can cancel via ASK (Imperial Staff and Students) or by emailing move@imperial.ac.uk (Other Members).