We work in a product-based delivery approach that enables us to benefit from: 

  • A customer-driven engagement and delivery model that enables us to build, evolve, and deliver to a technology blueprint.
  • End to end accountability in a single team for product roadmaps, costs, benefits, risks, issues, change activity and operational deliveries.
  • Simplify and flatten the department to empower our people and remove unnecessary hierarchy and duplication of effort.
  • Highly skilled and knowledgeable subject matter technology experts for each product line and its related systems.
  • A collaborative, transparent and flexible way of working allowing technology to be delivered more efficiently by self-organising teams who can anticipate and adapt positively to change.
  • An improved customer focus and service experience.
  • Effective and robust governance, within ICT and with respect to wider university partnerships and interactions.

We have dedicated Product Owners for every application and service supported by ICT. Our Product Owners will work directly with you to understand your requirements and to develop prioritised roadmaps.

Products

  • Linh Nguyen

    Personal details

    Linh Nguyen Head of Product Student Lifecyle User Experience Product Line

    Student Lifecyle User Experience

    Our goal is to provide tailored solutions that enhance user experience.

    My team can provide consultancy and technical expertise to deliver tech solutions and functional process improvements for student lifecycle administration related products, like Banner and Imperial 360. We will work closely with you to understand your users needs.

  • Rob Sherwoord

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    Rob Sherwoord Head of Digital Campus Product Line

    Digital Campus

    The purpose of the Digital Campus product line is to deliver technology that merges the physical and digital experience of Campus for the benefit of Imperial’s community.

     

  • Brendan Whitfield

    Personal details

    Brendan Whitfield Head of Cross-Functional Product Line

    Cross Functional

    My team can provide consultancy and technical expertise to deliver technology solutions and functional process improvements for all current and future technology products that are/can be used across the university e.g. Imperial Website.

  • Lalitha Kambhammettu

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    Lalitha Kambhammettu Head of Research Management Applications

    Research

    My team can provide consultancy and technical expertise to deliver technology solutions and functional proces to covers all technology products which specifically support research and academic activity including Research Computing.

  • Rob Sherwood

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    Rob Sherwood Head of HR and Finance Product Line

    Finance and HR

    We support Imperial's enterprise resource planning (ERP) applications and we work closely with HR, Finance and Research Administration teams. Our focus is on supporting the current systems and the which will transform these business areas. 

  • Gemma Seabrook

    Personal details

    Gemma Seabrook Data and Integrations Product Owner (interim)

    Data and Integrations

    The Data and Integrations product line supports analytics, data and integration products at Imperial to allow staff to make best use of Imperial data.  

    Services provided include:  

    • Onboarding for new users of the products  
    • Advice on recommended approaches to use of the products  
    • Roll out of new features  
    • Support for data modelling  
    • Ad hoc advice