The maintenance completed on ICIS on Wednesday 30 October was successful. You can now login to ICIS and use the system as usual.

If you have trouble logging in please visit our FAQ on logging into ICIS. 

Latest updates are available from our service status page in ASK. Please see a list of FAQs below. 

ICIS de-risking communications

Why are we doing this work?

ICT must carry out an update to the ICIS infrastructure to ensure it is sustainable and secure. 

The update involves making a copy of ICIS to newer, more secure infrastructure. As a result, ICIS will need to be taken offline to reduce the risk of any data loss. 

The total work, including copying ICIS and carrying out post-update testing, is estimated to take 15 hours. Therefore, it is necessary to take ICIS offline for one business day. 

What's happening and why does it affect me?

ICIS will be down from 08.30-22.30 on Wednesday 30 October.  

All ICIS services will be unavailable during this time. This includes the most used processes, such as: 

  • My Details (updating personal information) 
  • Manager Self-Service 
  • My Expenses 
  • Payslips 
  • My Training 
  • iProcurement 
  • All approvals e.g. POs, expenses 
  • Online Journals
  • ICIS contingent workers & HR enquiry
Why have this date and time been chosen?

The date has been agreed by HR, Finance, ICT and the Research Office and was selected in line with Imperial’s events and activities calendar to ensure minimal disruption to core university activities. 

To carry out the update within the shortest possible timeframe, it is important to have all resources available should issues arise, including support from the product vendor, Oracle. Therefore, the work must be carried out during business hours. 

Anticipated short-term impact on student lifecycle activities due to the ICIS outage

The Student Lifecycle team anticipate the following impacts due to the ICIS planned downtime: 

  • Applicants that have met the conditions of their offer and been cleared to register from late Tuesday 29 and Wednesday 30 October, whilst I360 and Banner will be updated, the data will not reach MyImperial until Thursday 31 October. If their start date is imminent, they will need to wait for the data to get to MyImperial before they can Enrol. This will likely impact a small number of research students.
  • Other changes to student status, e.g. A student returned from Interruption of studies, or had a hold on enrolment removed, this status change in Banner will not reach MyImperial until some point on Thursday. This will likely only impact a couple if any records.
  • If you make student updates in MyImperial 1.0 (e.g. Phone Contact, Address), they will not update in Banner for 24 hours after ICIS is back online.
  • Student assessment outcomes released in Banner will not reach MyImperial for up to 24 hours after ICIS is back online.
  • Integration of data from Banner to Disability Advisory Service will fail on Wednesday 30 October as the ICBanner Schema will not be available during the maintenance window.
  • Fee payments made in the student payment portal will not reach ICIS or update the Banner checklist item for up to 24 hours after ICIS is back online.
  • Integration of data from Banner to Careers Service may fail that evening if ICIS is not back before 23.00. Data will be delayed by up to 24 hours after ICIS is back online.
  • Module registration loads will be held in SOA queue and not passed to Blackboard/Panopto/MS Teams. These VLE will not receive data updates from Banner as SOA will be unhooked, expect delay of up to 24 hours after ICIS is back online.
  • Person data (names, addresses…) integration between Banner and ICIS, and I360 and ICIS will pause, data will sync up once ICIS is back online but could take up to 24 hours.
  • Applicant/student status updates will not flow to Son of Validate (SoV) identity management as SOA will be unhooked – delay of up to 24 hours after ICIS is back online.
  • Student Start/End dates or Status change will not flow through to SACS ID Card system as SACS looks at ICIS for both Student and Staff data. Expect a delay of up to 24 hours after ICIS is back online.