If you are presented with a message to enter your Bitlocker key and you are unable to, you can recover it by entering your College username and password in our Bitkey recovery website which is managed by Microsoft MBAM (Microsoft Bitlocker Administration and Monitoring).

What is MBAM?

MBAM (Microsoft Bitlocker Administration and Monitoring) is a Microsoft feature that allows users to recover their own Bitlocker keys without having to contact Imperial College ICT. It also allows ICT to produce reports on device compliance under GDPR.

How does MBAM work?

MBAM manages Bitlocker: it encrypts the system drive of your machine and, whenever Windows boots (after being turned on or restarted), uses a Trusted Platform Module (TPM) chip to confirm that nothing has been changed that could affect your data security.

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