On Monday 24 February ICT updated the Imperial central print service, follow our new instructions for printing using touch cards, email and mobile print
If you have an Imperial device, you may need to install new drivers.
Undergraduate students are given an annual minimum print allowance of £25. This print allowance will renew at the start of each academic year. Postgraduate print allowance varies according to your department and staff are given an unlimited printing allowance.
Below are instructions on how to buy print and photocopy credit for students staff, guests and NHS staff.
Buy print and photocopying credit
Print credit refund
If you are leaving Imperial College London you may be eligible to receive a print credit refund.
Refunds are only given if:
- You have more than £10 of printing credit left when you leave.
- You added the credit yourself, either by card or cash. Printing allowances added by departments are non-refundable.
- Only transactions from the previous 24 months are applicable for a refund.
You will need to contact ICT Service Desk to request a refund. ICT will need your full postal address and bank details in order to process the refund. The refund process takes the Finance Department approximately three weeks to complete. Our financial regulations require that refund claims are settled via BACS transfer to a bank account.
An error occurred during my print job and I require a refund
If an error occurred while you were printing and you believe that you are entitled to a print credit refund, contact the ICT Service Desk.