Request a physical or virtual server

Servers with out of support Operating Systems

Out of support servers face increased risks related to security vulnerabilities, software incompatibility, and lack of updates. To reduce the number of security risks read our guide on how to manage and mitigate the risks of running a server with an out-of-support OS.

Read our Virtual Server Terms and Conditions.

We can provision virtual servers on our VMWare platform or offer advice if you need to purchase dedicated servers, usually required for research purposes. We can also offer management of servers where we install the operating system, although you may wish to manage them yourself. Numerous memory, processor and storage options are available.  

Please contact us before purchasing your own servers if you require ICT to host them, so we can ensure we have sufficient space and power in our Datacentres.

Virtual servers

We encourage the use of virtualisation wherever possible to reduce the environmental impact and cost of computing, with virtual servers making up the majority of our server estate.

Running within the Imperial College London private cloud and typically based on Microsoft Windows or Redhat Enterprise Linux, virtual servers provide a secure environment to host specialised applications and multi-user software. Virtual servers can be set-up quickly and pre-paid for up to a year in advance. The operating systems running our virtual servers are automatically patched and updated. Virtual Servers are backed up nightly, with snapshots retained for 28 days.

Virtual servers hosted on Imperial's private cloud can only be accessed from inside the university network. Go to our remote access web pages for instructions on how to access university services when working remotely. Access to Windows machines should also be limited to the Imperial End User Connector Licence that is purchased from Microsoft.

Once set up, the server owner has full administrator access and is free to install and configure licensed software, within the bounds of the Terms and Conditions for virtual servers at the university. The configuration, installation and maintenance of application software on the server is the owner's responsibility.

Virtual servers could be used to:

  • Host evaluating Windows or Linux software for use by teams
  • Host small multi-user applications to aid research
  • Provide a Linux shell environment for Windows users

For both physical and virtual servers, ICT will provide the following:

  • A full operating system installation
  • Operating system patching and a patching schedule
  • The owner of the hosted server will be given full access permissions
  • Backups (up to 90 days)

You will then be responsible for any server maintenance required, any additional licensing of software and any additional software installation, configuration and support.

For more information and to discuss server hosting options, contact the ICT Service Desk. Please read our full virtual servers' terms and conditions and see below for details on server costs. 

To request a server to be set up, complete our request a server form on ASK. 

ICT can provision servers with both Windows and Linux. Typically we deploy the latest 2 major versions. Currently this is Windows Server 2022 and 2019, and Redhat Enterprise Linux (RHEL) 9 and 8. We choose RHEL as our Linux distro, as the college benefits from a 5 year site licence, which comes with support from the vendor. For any department who does wish to install and administer Redhat themselves, we can provide you with a subscription and patch your servers using our Redhat Satellite instance.

Please contact the ICT Service Desk for further information.

Costs

Permissions

By default, the owner of the virtual machine will be set up as the Administrator of the server and be granted remote access permission. 

If the ownership of the server has changed or an additional Administrator is to be added, please contact the ICT Service Desk providing the full name of the virtual machine.  The request must be logged by a current Administrator to maintain the chain of custody.

If the owner of a virtual machine has left Imperial and no Administrator is available, access can be requested by:

  • The person who paid for the server in the past or person representing the grant which paid for the server
  • Departmental Administrator
  • Head of Department 

Follow the instructions below on how to access your virtual server. 

How to access your virtual server

Secure wipe

For systems with sensitive data, the Data Centre team can securely wipe hard drives.

If you are decommissioning a physical server, there is an option to select a secure wipe on the server decommissioning form.

For any other drives, please use our wipe server data securely form.