Unified Access

1. You will find the Zscaler client connector icon in the system tray on your device, and you can open it by double clicking or right-clicking and selecting ‘Open Zscaler’.
2. The client should log you in automatically, if not, you will need to log in as username@ic.ac.uk with your standard Imperial password. You may also be prompted to approve the login with your usual multi-factor authentication (MFA) method.

NB: It is recommended you disable Private Relay to ensure you can connect to resources. Visit the Mac website for instructions.

1. You will find the Zscaler client connector icon in the menu bar at the top of your computer screen.
2. Click the icon and select 'open', a dialog box will appear.
3. You will need to log in as username@ic.ac.uk with your standard Imperial password. You may also be prompted to approve the login with your usual multi-factor authentication (MFA) method.
4. Mac users are required to reauthenticate Zsacler every 24 hours, this will continue until Apple release an update to change this behaviour. The Zscaler icon in the top right hand corner of your toolbar will have a red excalmation mark next to it when it needs to be reauthenticated. You should be able to open Zsacler and select reauthenticate.

• Download the Zscaler client connector.
• Once the download is complete run the install file and follow the prompts on the screen.
• Press the “Next” button to begin installation. See example screenshots of install process below.

• Once complete the grey logo for Zscaler will appear in your task bar, this indicates that the software is installed but not connected.
• Open the Zscaler app by clicking on the small grey logo in your task bar.
• A dialog box will appear asking you to sign in, please use your College username in the format username@ic.ac.uk.

• It is possible that the connection will fail on the first attempt, especially if you are connected to the VPN service. If you see a message reading “unable to complete enrolment at this time”. Please ensure that the VPN / Open VPN / Pulse connections you have are disconnected and allow the software to re-try the connection once the countdown is complete.
• If this message does not go away, please contact the Service Desk on 020 759 49000. See example screenshot below of message.

• When the software connects successfully you will receive a popup reading “information, Private Access is Connected”, and the Zscaler icon in the task bar will turn blue. 

• This can be further verified in the Zscaler software by clicking the “Private Access” padlock symbol and checking that “Service Status” is showing as “ON”.

Having downloaded the .run installer file, open a terminal window and change into the download directory (often “Downloads”):

          cd Downloads

Make the file executable:

          chmod a+x <installerfilename.run>

Execute the file as the super user, ensuring to add the “userDomain” command line switch as this will prevent Zscaler prompting you for the domain every time you log in:

          sudo ./<installerfilename.run> --userDomain ic.ac.uk

Enter your password for sudo if prompted and follow the instructions to install the software.

Once installation is complete the Zscaler client should open automatically and prompt you to log in. Enter your username@ic.ac.uk as you would to connect to Office 365. You will be required to enter your password and may need to respond to a multi-factor authentication (MFA) request too.

Once connected you will see the Zscaler icon in the system tray will turn blue and under the “Private Access” (padlock icon) section within the client you will see the Service Status indicating “ON”.

Periodically you will need to reauthenticate, indicated by an exclamation mark over the Zscaler icon in the system tray (top right).

Click on the icon, followed by “Open Zscaler”. You should then click on the “Reauthenticate” link within the “Private Access” section and enter your credentials as usual.

• Double click on the .zip file to extract the application:
• Double click on the installer and enter your username and password.

• Zscaler will then install on your device.

• Once it has installed, you will need to log into the application using your College username (username@ic.ac.uk) and password.
• You then need to select ‘OK’ to allow Zscaler to allow Zscaler to use your location:

• And then click on ‘options’ to allow notifications:

1. Open Windows File Explorer by typing 'File Explorer' in the windows search bar next to the start button and then clicking on the file explorer app icon.
2. Within file explorer, right click on 'This PC' and select 'Map network drive…'
3. You can then select the drive letter that you would like to use and enter the full path to the folder, ensuring that you use the "long" (fully qualified) server name. For example, \\icfs5.cc.ic.ac.uk\FINANCE_sysaccws
4. Make sure the 'Reconnect at sign-in' button is checked and press 'Finish'

If you need assistance, please contact the ICT Service Desk and they will be happy to help you.

If you have a drive which is mapped to the short name of a server then this will first need to be disconnected so that you can create it with the correct name following the above instructions.

1. Right click on the drive in 'File Explorer' and select 'Disconnect item'.