Change or reset a password

If you're unable to connect to the university Wi-Fi (Imperial-WPA) once you have reset your password, please follow these instructions: 

Windows 10 

1. Click on Start and type in Wi-Fi, then click on Wifi settings in the list.
2. Now click on Manage Known Networks.
3. In the list click on Imperial-WPA and then click on Forget. Then close the window.
4. In the task bar at the bottom right, click next to the clock, click on the globe icon.
5. Select Imperial-WPA from the list.
6. Make sure that Connect Automatically is ticked and click on Connect.
7. Enter in your username and password then click on OK, and then connect.
8. After a few seconds it will connect to the Imperial Wi-Fi network.

Windows 11 

1. In the Start Menu type Settings and select Network and Internet.
2. Click Wi-Fi followed my Manage Known Networks.
3. Click Forget on Imperial-WPA.
4. In the task bar at the bottom right click next to the clock, click on the globe icon.
5. Select Imperial-WPA from the list.
6. Make sure that "Connect Automatically" is ticked and click on Connect.
7. Enter your username and password then click on OK, and then Connect.
8. After a few seconds it will connect to the university Wi-Fi network.

Office 365 self-service password reset enables you to reset your password at any time and from anywhere without having to contact the ICT Service Desk.

This service is available to current Imperial students and staff. Alumni, student applicants, job applicants and role accounts will need to use an alternative service to reset a forgotten password, instructions for these can be found on our manage your account web page.

1. To register please go to Microsoft's online registration page.
2. Enter your username which is your university username followed by @ic.ac.uk and your password
3. You will be asked to provide additional security information. You can choose to have an access code sent to your phone (it will come from Microsoft) or an alternative email or you can create security questions. We strongly suggest you choose at least two methods when registering; if you have a smartphone one of these should be the Microsoft Authenticator App.

Watch our helpful video on how to reset your university password:

How to register for Office 365 password management

Play video

A role account is an account that is not associated with a particular person, but with a position, or task.

If you want to change a role account password you can do this via the Password change webpage. If you have forgotten the password and want to reset it, please contact the ICT Service Desk

Note: Only the role account owner/s with full access can change/reset the password, and they should inform the other users who have permissions, that they are changing the password. The new password should be shared with the other role account users in a secure way. 

Shared Mailboxes

A shared mailbox is a type of user mailbox that does not have its own username and password. As a result, users cannot log into them directly and you do not have to change or reset the password for these types of accounts.