What is Imperial Glass?
Imperial Glass is the new staff portal, built on the ASK (ServiceNow) Platform using the Employee Center module, offering a more streamlined experience for accessing information and systems.
We are currently piloting this portal with a select number of departments before we roll it out across Imperial. If you are a staff member who is not part of the pilot group, you will not have access to Imperial Glass, and you will be reverted back to the ASK portal (for knowledge, request catalogue, and to manage your personal tickets).
(NB: If you are a student, you will not have access to Imperial Glass. You will continue to use the ASK portal.
What are the benefits?
Glass enhances access to digital services and information for staff on a centralised portal.
Imperial Glass will provide you with:
- Seamless access to key staff information and services in one place.
- A more tailored experience, including suggested resources, and the ability to favourite frequently used apps and links.
- Faster self-service and quick access to the information you need via: Search functionality that pulls results from the Imperial website, current 'Glass' content, knowledge articles and the service Request Catalogue.
- AI-powered support via the ASK Chatbot, offering faster, more accurate responses, pulling from the Imperial website and knowledge articles
- Quick access to raise requests and issues, as well as tracking progress on existing tickets.
- You can navigate to ICIS from 'Glass', and in the future, this will be replaced by a navigation to Atlas.
How to use Imperial Glass
Bookmark Imperial Glass - Once you get access, we recommend that you bookmark 'Glass' or add it to your browser favourites. Find out how to add Imperial Glass to your Edge browser.
You can also 'Add a shortcut' or 'Quick link' to your browser homepage or desktop.
Imperial Glass is an easy-to-navigate, intuitive system, where minimal training is required.
Take a tour - When you log in for the first time, you will see the Tour pop-up on the homepage. Click along to find out more about Imperial Glass.
Watch our short summary video of Imperial Glass.
More training and guides are available once you have access to Imperial Glass through the About Imperial Glass page.
We are updating and evolving Imperial Glass all the time, so please give us your feedback.
Give feedback
ICT will be iteratively improving this product, and we need your help. When you log on, you can give instant in-app feedback via the ‘Have a suggestion’ form on the homepage and sub-pages. This form is a way of letting us know your thoughts and ideas for improvements.
Further Support
- Troubleshooting - If you cannot navigate to the Imperial Glass homepage, please check you are signed in via SSO, then paste this URL into a new browser tab servicemgt.service-now.com/esc
- Once you have access to Imperial Glass, you will have access to more information and FAQs.
- If you find an issue with Imperial Glass please report it via the Imperial Glass bug form.
- If you need further support, please contact the ICT Service Desk.