Terms and Conditions

This page contains essential information covering mainly eligibility for our courses and programmes and cancellations fees.

Conditions

Who is eligible to attend our programmes

Our provision is dedicated to the development of staff. Students are not eligible, except for Safety courses and programmes. 
Our priority is to train our staff (including casual staff), and we tailor our workshops to suit their needs. However, we also welcome applications from Imperial College NHS Trust staff whose staff may attend at the same fee rate as internals (usually no fee)

Part-time staff attending training on their own time

When part-time members of staff attend training sessions outside of their regular working hours, they may be entitled to time off in lieu (TOIL) or payment at plain time as follows:

  • Where training is required for the individual to carry out their role, they will receive TOIL or payment at their standard rate
  • Where training is for personal development but not imperative to the role, TOIL/payment will be at the manager's discretion.

Confirmation and joining instructions

Please ensure you have your manager's approval before booking a course.
You will typically receive confirmation that you have been booked on a course by email.
Joining instructions will usually be issued two weeks before the course. 
These emails' sender ID is: imperialtraining@imperial.ac.uk (Please note that this address is not monitored and does not accept incoming emails)

Please ensure that you are available for the entire duration of the course. Late arrivals will be admitted at the discretion of the course leader. If you arrive too late to join the class, your place will be forfeited, and you may incur a cancellation fee (see 'Cancellations' below).

What do I do if I can't attend a course?

Email the course coordinator and let them know the name and date of the course. The coordinator's contact details are on your booking confirmation and joining instructions emails.
Alternatively, you can:

Please ensure that you receive acknowledgement of your cancellation request – College Employees can also check their Training History via 'My Training' to see up-to-date enrolments.
You may be asked for additional details if you cancel less than five working days before a course when a cancellation charge will apply (see below).

Cancellations

If a cancellation is made less than five working days before the course (For example, cancellations for courses taking place on a Monday should be received no later than the Monday of the previous week to avoid a charge), the following charges apply:

Cancellation fees do not apply in cases of extenuating circumstances.

What do I do if ?

Courses without a fee

  • Full-Day(s) - £100 per day
  • Half-Day (3 hours or more) - £50
  • Less than Half Day - £25

Courses with a fee

The full course fee will be charged.
Individuals paying for their course can cancel within seven days of booking or five working days before the course.

PFDC - Residential Courses

If a cancellation is made less than 15 working days before the residential course start date, a £100 charge will be levied from the participant's department. For cancellations received with less than ten days' notice, the PFDC will charge the full amount for the course.

Typical fees:

  • Two-day residential course: £250
  • Three-day residential courses: £350

Other cancellations fees

Some of our courses have specific cancellation charges. You can find out more on the relevant web pages hyperlinked below:

Legal information

The EU's new General Data Protection Regulation (GDPR)

GDPR is now in effect.
You can get more information by reading Imperial College's privacy policy on our website.

Data protection

Please note that participants' names and departments/divisions/faculties are available to other attendees in the same workshop.
Workshop participants' data are stored in a database to record workshop attendance, provide statistical information, and maintain individual and faculty/departmental/divisional training records. Individual training records will be available to managers in the individual's faculty/department/division, staff responsible for staff development/HR (e.g. Departmental administrators, Heads of Department, Safety Officers) and appropriate administrative divisions.