This video provides an example of giving appreciative and difficult feedback.
Watch the video below and work through the questions that follow.

Scenario A:

• What aspects of the line manager’s approach work well?
• What could have supported the line manager in delivering the difficult feedback in this scenario?

Scenario B:

• What works well with this feedback delivery?
• What supports the line manager in delivering this feedback?
• Is there anything else the line manager could do in this scenario?

Overall:

• What can get in the way of giving feedback?
• How might you prepare for giving difficult feedback?